Your Rights

Belgrave Surgery

Phone us:
(01723) 361279

Lawrence House Medical Centre,
1 Belgrave Crescent,
Scarborough,
YO11 1UB

Your Rights as a Patient

All NHS patients have a right to complain if they are not satisfied with the service they have received.

Procedure

1: Please speak to the staff on duty to see if we can help sort out any problems you might be having with the service. The Practice Manager, Mrs Sally Fulker, will be happy to discuss any suggestions or complaints you might have or arrange an appointment with her or a GP to discuss your concerns. We hope that in many cases the problem can be resoled straight away.

2: If your concerns are still not resolved, you may decide to make a more formal complaint. You can do this verbally by speaking to the Practice Manager or by writing to the Practice Manager or GP by letter or email. A verbal complaint should log your concerns in writing with a copy given or sent to you. You should receive a reply within 10 working days unless agreed otherwise with you.

If you are not comfortable speaking directly to a GP or the Practice Manager you may want to seek advice (for example PALS) or direct your complaint to the Primary Care Trust (PALS will have the details).

3: If you are not happy with our reply, you may wish to take your complaint further. You can refer the matter to the Parliamentary and Health Service Ombudsman, telephone 0345 015 4033.

You many obtain further advice from NHS North Yorkshire & York:

The Hamlet
Hornbeam Park
Harrogate
HG2 8RE
Tel: 01423 815150

Patient Advice and Liasion Service (PALS):

PALS

Freepost

NEA13107

York

YO31 72X

Tel: 0800 0688000

nyy-pct.PALS@nhs.net